FAQs

Tell me something about JHA Express

• JHA Express is the first Balikbayan and Commercial Boxes company in Philippines and Vietnam that offers shipping services from the Philippines to Vietnam, Thailand and vice versa via AIR and SEA freight. It is our focus is to provide a service that will level up the effectiveness and efficiency of our clients to their family member/s, customer, receivers, and alike, without compromising the articles they entrusted to us.

What is the difference between Commercial and Balikbayan boxes?

• Commercial Box is for business or any items that are for sale or trade while a Balikbayan box is for personal effects only and can’t be mixed up with any commercial items.

How much is the Balikbayan Box? 

Commercial Box? Is there a minimum weight?

• For the Balikbayan box, the client must provide the exact place in Thailand because our pricing depends on the place of origin and the destination to the Philippines.
• For the Commercial box, the client must inform our representative what specific items you wish to send and where is the destination to the Philippines our pricing depends on whichever is higher either the volumetric weight or the actual weight.
• Our minimum weight requirements for Commercial boxes are as follows:
• Small box, 30 kg within the Hanoi or HoChiMinh area and 35 kg outside Hanoi and HoChiMinh. Our commercial pricing depends on (destination) is VND/KG;
• Medium and Large boxes, 45 kg. Our commercial pricing depends on (destination) is VND/KG, and
• Oversized 70x50x90 Box 63 kg. Our commercial pricing depends to (destination) is VND/KG.
• Free pick up within Hanoi or Ho Chi Minh City from 20 boxes or above.

What are the prohibited items?

• Radioactive materials, Fireworks and ammunitions, Jewelry and billions, Corrosives, compressed gases, Illegal goods, Flammable, Injectables, and Toxic items are not allowed.

What is your Estimated Time of Arrival (ETA)?

• Please do note our lead time from the sailing/departure date and this is subject to change depending on the schedule of release from PH VN and TH customs.
• Sea Cargo from Vietnam/Thailand to the Philippines

Metro Manila – 4 weeks
Weeks Luzon – 5 weeks
Weeks Visayas – 6 weeks
Weeks Mindanao – 7 weeks

• Sea Cargo from the Philippines to Vietnam/Thailand

Manila to Hanoi express service port: 14 working days + local shipping 

Manila to Vietnam/Thailand port: 45 days + local shipping 

• Air Cargo 
• Manila to Hanoi 5-7 days
• Manila to HCM 7-10 days
• Hanoi to Manila 3-5 days
• HCM to Manila 3-5 days

Cut off dates?

We have cut off every Monday, both for Sea and Air Cargo.

Free pick-up?

• Yes, 
• Free pick up within Hanoi or Ho Chi Minh City from 20 boxes or above only. Clients outside Hanoi or Ho Chi Minh City are subject to pay the specific Area or Outlet rate/s.

How much is your empty box?

• The following are the empty boxes rate;
• Small 70x50x50 - 51,000 VND
• Large 70x50x70- 58,000 VND
• Oversized 70x50x90 - 69,000VND

What are the requirements to be submitted?

• We will be needing a copy of your passport or any valid I.D. with a signature, a picture of your commodities, and the packing list with declared value and quantity.

Are there any additional charges?

• We provide all-in service, meaning there are no additional charges. Everything is already included in your shipping cost. We offer door-to-door delivery anywhere in the Philippines for sea shipment. For air rate all not included local shipping fee both sides.

How to drop off items at your warehouse?

• Kindly drop off your box/es at this warehouse address:
• JHA Express HCM: 403 Tân Sơn P12 Gò Vấp, Ho Chi Minh, Vietnam - 0938332916 (Mr.THÁI)
  JHA Express Hanoi: San Hô 2A,18-22, Vinhome Ocean Park, Đa Tốn, Gia Lâm, Hà Nội - 0977964666 (Mr.NAM) 
• JHA Express PH 4716-T Dr. Arcadio Santos Ave., San Isidro, Parañaque City, 1718 Metro Manila Contact: 09772445212 Ms. Elaine JHA: 09178686373 or Mr. Khalid JHA: 09178917346 
• We are open from Monday – to Saturday: 8:00 am – 6:00 pm.
  
  
• Please provide the following information below:
  • Sender’s Name:
  • Sender’s #:
  • Number of Items: (please indicate kinds of items)
  • Invoice of the items: ( Can be estimate value)
  • Tracking number:
  • Receiver’s Name:
  • Phone number:

• Complete Address: 

How to track my shipment?

• You can track your shipment/s on our official website, https://jhaexpress.com/

What about updates and follow-ups?

• Area/Outlet Manager is the key person to answer the status updates. However, you can still follow up and check the status of your shipment/s by yourself by giving us your trucking number, name, and packing list.

What about the commercial rates?

• We will be needing the dimension (L x W x H) and the actual weight of your article or boxes for us to provide the estimated rate. Please be advised that we have a minimum weight for our commercial shipments. 

Are you going to open the box once received at your warehouse? If so, how certain are you to pack it back and secure the same contents therein? 

• JHA Express has all the rights to inspect fully the boxes and the effects inside. JHA Express exercises due diligence in opening and sealing it back safely. The warehouse staff will coordinate the opening of your box/es and will provide pre, during, and post pictures for your reassurance. 

For Balikbayan boxes, we recommend following the Customs rule in sending boxes to the Philippines. Please check and fill out the attached link, https://customs.gov.ph/wp-content/uploads/2017/01/BOC-Form-No.-BB-IS-001-Balikbayan-Information-Sheet-for-Consilidated-Balikbayan-Boxes.pdf